(Meredith) – A DoubleTree hotel in Colorado Springs is apologizing after a sign was posted at the hotel's bar refusing service to "military personnel and their guests" during a military event.
The sign was placed on the bar top during a military post-deployment ceremony that was being hosted at the hotel.
A picture of the sign was posted on Facebook, and the photo went viral.
The March 15 viral post reads:
"So last night we took over 600 people to the #doubletreecoloradoSprings and paid over $50 a person. They came in and shut down our traditions. Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar! This event was a post deployment ceremony! These men and women where being honored for serving our county, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!"
In a statement, the hotel’s general manager Daniel Kammerer said two employees involved in setting up the bar sign have been fired. Kammerer said the two employees acted on their own in displaying the sign and that their actions do not reflect the values of the hotel.
Kammerer’s March 15 statement reads:
"Our property has a proud history of hiring veterans and welcoming the military as our guests. Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar. This action is inconsistent with our values and we humbly apologize. The two team members are no longer employed at the property. We have attempted to contact the leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country."
Further apologizing, a Facebook post from Kammerer on DoubleTree Colorado Springs’ page reads:
"I wanted to take this opportunity to provide again my sincerest apologies for the situation that took place last week during a Military Ball held at our property. I take this matter very seriously and personally as I have a brother who is a Navy Veteran.
Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive. Their actions were in no way associated with the values of the hotel management. Their actions do not reflect our principles or beliefs, and this is not how we train our employees. We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again.
We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us. Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and community to our hotel.
Sincerely, Daniel Kammerer
General Manager of the DoubleTree by Hilton Colorado Springs."
The Facebook post of the bar sign has gathered more than 20,000 reactions and 28,000 shares.
It is unclear why the two now-fired employees chose to display the bar sign.