BERLIN, CT (WFSB) – Eversource and United Illuminating said that the moratorium on non-payment service disconnections for non-hardship residential customers in Connecticut ends on Wednesday.

Eversource summer file

Eversource made its announcement last week.

When the COVID-19 pandemic began, Eversource suspended disconnection activities.

The moratorium on service disconnection for residential customers identified as having a financial hardship remains in place.

Eversource said any customers who need help with their bill should contact them to learn about payment assistant options.

The company is reminding customers about its payment plans and programs available, including:

  • The Matching Payment Program, for electric or gas heating customers, which offers monthly payments as low as $50. Enrollment for the upcoming heating season begins November 1.
  • The New Start program, for electric customers, which forgives overdue balances as on-time monthly budget payments are made.
  • Winter Protection, which provides protection from disconnection from November to May.
  • Energy Assistance, which provides payments toward a customer’s heating bill.
  • The COVID-19 Payment Plan, which all Eversource customers – regardless of financial need, residential and non-residential – are eligible to sign-up for to pay a past-due balance over a period of up to 24 months with no interest charges and no down payment. Enrollment is open through September 30, or when the State of Connecticut’s public health and civil preparedness emergency ends.

For more information about billing assistance, click here.

UI said customers can call to ask about its payment plan options. The phone number is 800-722-5584 (800-7-CALLUI).

Southern Connecticut Gas customers can call 800-659-8299. Connecticut Natural Gas customers can call 860-524-8361 if they're in the Hartford area and 203-869-6900 if they're in the Greenwich area.

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