AAA, DMV unable to reach agreement on license, ID renewals in New Haven, Fairfield counties

The AAA office in Cromwell. (@AAACTNews photo)

The governor has asked AAA to reconsider their decision to discontinue driver licensing services for non-members in some Connecticut towns.

AAA Northeast has offered driver licensing services to non-members as well as AAA members in Connecticut since 2001. After learning about the service withdrawal, Gov. Dannel P. Malloy said he sent a letter to AAA Northeast President and CEO Mark A. Shaw.

The Connecticut AAA Allied offices "will not be affected by this and will continue to welcome and serve the public," according to a company spokesperson. The offices in Hartford, Middlesex, New London, Tolland and Windham counties "will continue to provide licensing services without interruption or change. "

"We value our longstanding relationship with the DMV and will continue to support them in every way," AAA Allied Group said in a statement on Monday.

The unaffected AAA offices are located: Avon Cromwell Enfield Manchester Old Saybrook Plainville Waterford West Hartford.This impacts offices in Fairfield, New Haven and Litchfield counties and the areas that are covered by those clubs

There are no Litchfield county offices. Locations affected are: Branford Danbury Hamden Fairfield Milford Norwalk Stamford WaterburyA spokesperson for AAA Allied offices said they "will gladly service" any Connecticut residents outside of their region.

Malloy said it is "unacceptable" if AAA does refuse to serve non-members and added he will "take any and all necessary legal steps to resolve the matter."

"AAA Northeast’s decision to stop servicing non-members is rather shocking since Connecticut has always valued our working relationship with AAA. The State of Connecticut and AAA have enjoyed a mutually beneficial private-public partnership for many years," Malloy said in letter to Shaw. "Up to this point, the history of our partnership has been nothing but positive.”

The Department of Motor Vehicles released a statement on the governor's letter.

"We are disappointed in the actions of AAA Northeast and hope it reverses the decision, preserving AAA Northeast’s reputation and commitment to the citizens of Connecticut. We remain fully confident in our partnership with the state’s other AAA organization known as AAA Allied. It has been a strong partner since 1992 and has provided high-quality license services to all citizens, whether AAA members or not, when they have visited AAA Allied offices. We know this same level of service will continue as they open their doors to the customers of AAA Northeast," DMV said in a statement on Monday.

The governor said DMV "has made real, demonstrable progress throughout this year to lower wait times and improve customer experience."

“We will not allow the actions of AAA Northeast to disrupt that progress," Malloy said in the letter to AAA.

"It's super convenient, I was in a long line at the DMV and I actually overheard somebody saying that you could do it there and I live in Hamden so I just ended up going there and it was quick, like 10 minutes," said Greg Gabriel, of Hamden.

To read the full letter from Malloy, click here.

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