Connecticut Water Company issued a public drinking water supply emergency for customers in Hebron after a well mysteriously lost half of its water.
About 200 customers in the Hebron Center and Country Manor areas could be affected by the loss of water, but the company has been working to get more water from a nearby source.
"For us to lose capacity, to a degree of half, is really critical in our ability to provide service," said Craig Patla, of Connecticut Water, who added that it is a mystery as to what caused this.
On Friday, the company said it noticed a significant decline in the supply of water from the area’s largest well.
"Wells, they’re physical things, and they can go bad, but usually this a gradual thing," Patla said.
The drinking water supply emergency is only for the customers of the Hebron Center and Mill at Stonecroft water systems. No other Connecticut Water systems are affected, officials said.
For those potentially impacted by this probably haven't noticed anything different, because trucks holding 5,000 gallons of water were brought in to replenish the sudden loss.
The last delivery has been made because a more permanent fix was completed.
Connecticut Water said service has not been interrupted and it shouldn’t. But if something were to happen, the impact zone is the Hebron center, which includes several restaurants, and the high and middle schools.
The Dept. of Public Health has asked Connecticut Water to enforce a mandatory ban on outdoor water use for consumers who use these systems affected.
"Customers will receive direct communication asking for their cooperation during this time of mandatory conservation restrictions," officials said.
Ryan Hallin, owner of Hebron Car Wash, is the town’s number two water user and because there’s a request for water conservation, he’s forced to go to his costly backup plan, which purifies then recycles the car wash water.
“We’re going to try to cut back 30-50 percent of the water usage for the next month or so,” he said.
While officials look for a cause, residents and businesses continue to be in conservation mode.
As each day passes, it’ll be affecting Hallin’s bottom line. He says the electricity costs twice as much as water does.
While the team from Connecticut Water investigate why this happened, residents in this area won’t see changes to their service but are being asked to conserve.
Officials say it’s no different than a drought situation.
Any water that is coming into homes and businesses in these areas is safe to drink.
Copyright 2018 WFSB (Meredith Corporation). All rights reserved.